Privacy Policy

1. Introduction

Leaf Computer Corporation ("we," "us," or "our") operates CheckPage, a website monitoring and testing service. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By using CheckPage, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.

For privacy-related questions or concerns, please contact us at [email protected].

2. Information We Collect

We collect several types of information to provide and improve our Service:

Account Information

When you create an account, we collect:

• Name
• Email address
• Account preferences and settings

Website Monitoring Data

When you use our Service to monitor websites, we collect and store:

• Website URLs you choose to monitor
• Test configurations and schedules you set up
• Monitoring results including response times, status codes, and error messages
• Screenshots and test artifacts generated during monitoring
• Website availability and performance metrics
• Detected defects or issues (copy, layout, link, image issues)

Usage Data

We automatically collect information about how you interact with the Service:

• Pages visited and features used
• Actions performed within the Service
• Time and date of visits
• Browser type and version
• Device information and operating system

Payment Information

Payment transactions are processed by our third-party payment processor, Polar. We store:

• Subscription status and billing history
• Customer ID from our payment processor

We do not store or have access to your full credit card details. Payment card information is handled directly by Polar Software, Inc. in accordance with industry standards.

Communications

We collect information from your interactions with us:

• Customer support conversations via ChatWoot
• Emails sent to or from our support team
• Survey responses you choose to provide via Tally.so

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: To monitor your websites, run tests, generate reports, and deliver monitoring alerts
• Account Management: To create and maintain your account, authenticate your identity, and manage your subscription
• Transactional Communications: To send you important notifications about test results, website issues, account changes, and billing
• Customer Support: To respond to your questions, troubleshoot problems, and provide technical assistance
• Service Improvement: To analyze usage patterns, identify bugs, and develop new features
• Analytics: To understand how users interact with the Service and improve user experience
• Billing and Payments: To process subscriptions, issue invoices, and handle refunds
• Feedback Collection: To occasionally request feedback through surveys to improve our Service
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

4. Third-Party Services

We use the following third-party services to provide and improve CheckPage. These services may collect and process your information in accordance with their own privacy policies:

Polar (Payment Processing)

We use Polar to process subscription payments and manage billing. Polar handles payment card information and complies with industry standards. We receive limited information such as subscription status and customer IDs.

Polar's privacy policy: https://polar.sh/legal/privacy

Resend (Transactional Emails)

We use Resend to send transactional emails including account notifications, magic link authentication emails, and monitoring alerts. Resend processes your email address and the content of these communications.

Resend's policies: https://resend.com/legal/privacy-policy

Plausible Analytics (Website Analytics)

We use Plausible Analytics, a privacy-focused analytics service that does not use cookies or collect personal information. Plausible collects anonymous usage statistics to help us understand how people use CheckPage. All data is aggregated and cannot be used to identify individual users.

Plausible's privacy policy: https://plausible.io/privacy

ChatWoot (Customer Support)

We use ChatWoot to provide customer support through our live chat feature. ChatWoot stores your support conversations and any information you choose to share during support interactions.

ChatWoot's privacy policy: https://www.chatwoot.com/privacy-policy

Tally.so (User Surveys)

We occasionally use Tally.so to collect feedback through optional user surveys. Participation is entirely voluntary. Survey responses are stored by Tally.so and shared with us.

Tally.so's terms and privacy policy: https://tally.so/help/terms-and-privacy

Google Workspace (Email Communications)

We use Google Workspace for customer support email communications. When you email our support team, your messages are handled through Google's email infrastructure.

Google's privacy policy: https://policies.google.com/privacy?hl=en_ca

We do not sell your personal information to third parties. We only share data with service providers who help us operate the Service.

5. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it:

• Encryption: All data transmitted to and from CheckPage is encrypted using HTTPS/TLS
• Passwordless Authentication: We use magic link authentication instead of passwords, reducing the risk of password-related breaches
• Access Controls: We limit staff access to your personal information to only those who need it to perform their jobs
• Regular Backups: We maintain regular backups of your data to prevent data loss
• Infrastructure Security: Our servers and infrastructure are secured with protective measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for different periods depending on the type of data:

• Active Accounts: We retain your account information and monitoring data as long as your account remains active
• Deleted Accounts: After you delete your account, we may retain your data for up to 90 days before permanent deletion.
• Billing Records: We retain billing and transaction records for the period required by applicable tax and accounting laws
• Support Communications: We retain customer support conversations for a reasonable period to provide better service

You may request earlier deletion of your data by contacting us at [email protected].

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access your account information and monitoring data at any time through your account dashboard
• Correction: You can update your account information through your account settings, or by contacting us if it is not possible to update the data yourself.
• Deletion: You can request deletion of your account and associated data at any time by contacting us
• Data Export: You can request a copy of your data by contacting us
• Email Preferences: You can opt out of optional survey emails, though you cannot unsubscribe from essential transactional emails related to your account and monitoring alerts
• Support Data: You can request deletion of your support conversations

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking

CheckPage uses minimal cookies and tracking technologies:

• Authentication Cookies: We use HTTP-only cookies to maintain your login session. These cookies are essential for the Service to function
• Analytics: We use Plausible Analytics, which does not use cookies and does not track you across websites. All analytics data is anonymous and aggregated

We do not use advertising cookies or third-party tracking pixels.

9. Children's Privacy

CheckPage is not intended for use by children under the age of 18 (or the legal age of majority in their jurisdiction, whichever is higher). We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child under the applicable age without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us at [email protected].

10. International Data Transfers

CheckPage is operated from the United States. If you are accessing the Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

By using the Service, you consent to the transfer of your information to the United States and acknowledge that the data protection laws in the United States may differ from those in your country.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (note: we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at [email protected].

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by either:

• Posting a notice on the Service
• Sending you an email notification
• Updating the "Last Updated" date at the top of this policy

Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Leaf Computer Corporation
Email: [email protected]

We will attempt to respond to your inquiry within a reasonable timeframe.